Returns & Refunds



QUESTION - Can I return something I am not happy with?

Yes, of course you can.

If you are not satisfied with your product(s) and it has been less than 28 days since you received your order, we will accept the return of the goods and will refund the cost of the returned items, providing that the goods are unopened and the seals are intact.

This does not apply to live plants or perishable goods.

TheVoyageBird Extended Returns Policy

To receive a refund, it is essential that you can answer YES to all of these questions:

  • All the products are unopened, unused and the seals fully intact?
  • Are the items in your possession?
  • Are all the products in their original, undamaged packaging?
  • Did you order the items less than 28 days ago?

Shipping costs on returns

For all goods returned where there is no fault with the goods, the entire shipping costs pertaining to the return will be borne by the customer.

Shipping costs for goods returned by couriers due to failed delivery attempt(s)/non collection of goods by the customer at the courier depot will be borne by the customer.

If incorrect goods have been supplied, we will arrange collection for them at our own cost. If you are aware the goods are incorrect please refuse to accept delivery of the parcel. Otherwise, please notify us immediately and a collection will be arranged as soon as is mutually convenient. We reserve the right to charge for additional collections if the goods are unavailable at the arranged time.

Our Returns Procedure

It is very important to follow the returns' procedure. It will help us process your request faster and ensure that we can refund your money as soon as possible.

Packaging the Items

Re-pack all the items you want to return into the original box, packing with the filler provided to ensure that the items are protected in transit. Re-seal the box well with tape and stick the returns label over the original postal address label on the box.

If you no longer have the original packaging materials, please use an appropriate substitute and ensure that the items are packed with suitable filler to protect them.

Please note that any items that are damaged in transit will be ineligible for a refund. It is therefore important that you take great care in packing all the items. Jiffy bags or envelopes do not provide adequate protection.

Posting the Items

The parcel must be sent back to us via a recorded Delivery. We cannot be held responsible for items lost or delayed in the postal system. It is critical that you obtain Proof of Postage.

Please send any returns to the following address:

Return Address

The Voyage Bird:
Lytchett House, Unit 13
Freeland Park, Wareham Road
Poole, Lytchett Matravers
Dorset
BH16 6FA
United Kingdom

Receipt of Items

When the parcel is received by us, you will be sent an email letting you know your items have been returned. We will then process the parcel and confirm that each of the items is in the same condition they were when dispatched. They must all comply with the following rules:

  • All the products are in their original, undamaged packaging.
  • All the products are unopened, unused and the seals fully intact.

Please note that any items that do not comply with the above rules will be ineligible for a refund.